Jordan joined the Stephenson’s Cash & Carry two years ago, and with a knack for making customers comfortable, he quickly became a valuable member of our customer facing personnel. He’s just taken on a new role in the Showroom, so we thought we’d grab a few minutes with him to chart about his new responsibilities and his time with Stephenson’s.
So, tell us about your new role:
Well, I’ve started off running around like a headless chicken with new customers and trying to get everything together, but hey, that’s part of the fun!
My title is ‘Showroom Sales and Openings Coordinator’ and I’m actually the first one to fill the role. I think one of my biggest strengths is being honest and upfront with customers, so within this role I’ll be on hand in the showroom to advise customers, help with any big plans and hopefully be able to offer the right solutions.
What aspects of the job excite you the most?
Just continuing to work closely with the customers really. My favourite part of the job is sitting down with people and helping them choose the products to suit their establishment.
How did you get started at Stephensons?
Despite having other job offers, I specifically chose to come here. The concept of a family run business, with the option for progression is just massive for me. I started off here two years ago and the fact they’ve acknowledged me and rewarded me says it all really.
I came from a call centre to serving here in the cash and carry. I started off with ZERO experience in the hospitality sector but I tried to pick it up quickly. One of the first things I actually did was take the catalogue home and revise it page by page!
Even after revision though, that’s still not enough knowledge! There’s so many industry-specific terms that you have to learn too. I remember the first time a customer came in asking for a “slim Jim” and me not knowing what on earth he was going on about… it’s actually a term for hi-balls.
I’ve learnt a huge amount over the past two years though and it’s become quite the passion now. I’ll flip a plate in restaurant just to see what it is… it does my girlfriend’s head in!
What’s your favourite product from the 2018 catalogue?
Thoughts on the big 150?
It’s awesome. For a business to have survived through so much is such an achievement, especially considering all that Britain has been through over that time — two world wars, the blitz, recessions you name it.
150 years in an ever changing economic climate is just absolutely fantastic, not to mention the fact that we’ve kept the family values!
What’s a great day for you at Stephenson’s?
To come in and say hello to everyone is a great start. This is an environment where there’s no animosity and everyone acknowledges each other, so that’s nice. Then I just like to get on with my day and help customers. I guess for me, a standard day is great day because I’m doing what I enjoy with people I like!
Who’s gonna win the Premier League this year?
Behave with that question! Man City.
Please feel free to pop into our Cash & Carry for some expert advice and to see our wide range of catering equipment, disposables and tableware.
We’re located on the A6 road and our address is:
Kennerley Works, 161 Buxton Rd, Stockport SK2 6EQ.
|Monday||9am – 5:30pm|
|Tuesday||9am – 5:30pm|
|Wednesday||9am – 5:30pm|
|Thursday||9am – 5:30pm|
|Friday||9am – 5:30pm|
|Saturday||9:30am – 3pm|