HIRING: Customer Service Advisor

HIRING: Customer Service Advisor

HG Stephenson’s is an independent family business based in Stockport and celebrating 150 years in 2018. Since 1868 we’ve been inspiring the UK catering and hospitality industry with an extensive and ever updating collection of glassware, crockery, cutlery, disposables and much more. We’re a rapidly growing company and as such are currently recruiting for a Customer Service Advisor to join our small team of 8 advisors.


Start Date

August 2018

k

Reports To

Customer Services Manager

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Working Hours

38.25 (plus 1 in 6 Saturdays)

p

Salary

Competitive + Bonus


YOUR ROLE

This is not a traditional Customer Service Advisor role and offers a vastly different working routine than typical inbound or sales orientated advisor positions. The role is really about being an approachable, adaptable and personable advisor that will aid customers with a memorable level of service and excellent product knowledge. This includes giving informed advice on a wide range of products and ensuring that the customer is offered the right choice and solution for whatever their needs may be.

You’ll need to enjoy a challenge as there’s over 8,000 products in our catalogue (with even more available online), so it’ll require dedication to get to grips with our range!

Key Responsibilities

• Be the first point of contact for the organisation, answering and directing all incoming calls e.g. customer enquiries, sales orders and all other telephone contact.

• Build and maintain up-to-date product knowledge and operational awareness in order to fulfil any requests or questions a customer may have.

• Ensure great accuracy and attention to detail when entering orders onto the system, always taking time to make sure that the customer has ordered the correct products.

• Support our field sales team to identify, quote and order key products.

• Work closely with the purchasing, warehouse and accounts teams to ensure that order information is accurate.

Personal Qualities

• Love being part of a team and thrive on working in a fast moving, vibrant environment.

• Believe and demonstrate your passion for customer service, delivering results and meeting customer expectations.

• Have effective interpersonal skills and feel comfortable communicating in an affable yet professional manner.

• Cope well with pressures and setbacks, working productively in a high-pressured setting.

• Be dynamic and versatile to meet varying requirements due to the number of products and different customers/establishments.

• Possess the ability to rapidly learn new tasks and quickly retain information to memory.

Benefits
  • Staff discount in cash and carry
  • Cycle to work scheme
  • Opportunities for progression
  • Supportive working environment

Up to the job? We are accepting applicants of all skill levels.

Send your CV to: HR@stephensons.com

HIRING: Accounts Assistant – Purchase Ledger

HIRING: Accounts Assistant – Purchase Ledger

HG Stephenson’s is an independent family business based in Stockport and celebrating 150 years in 2018. Since 1868 we’ve been inspiring the UK catering and hospitality industry with an extensive and ever updating collection of glassware, crockery, cutlery, disposables and much more. 

As a rapidly growing company, Stephenson’s are now the look out for an enthusiastic and astute individual to join our finance department and assist with a number of crucial tasks including processing invoices, investigating booking errors and dealing with account applications.


Start Date

June 2018

k

Reports To

Purchase Ledger Manager

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Working Hours

Mon-Fri 20 Hours (Part Time)

(plus 1 in 6 Saturdays 9:30-3:00)

p

Salary

£16,500 per annum pro rata

Plus £25 bonus if company’s sales target is reached

Key Responsibilities
  • Liaise with Goods In department to obtain all delivery notes and ensure that these are filed correctly
  • Match invoices to delivery notes
  • Processing Invoices
  • Entering invoices onto company system
  • Check accuracy of prices on delivery note to invoice
  • Ensure that where prices are incorrect that invoices are placed on hold
  • Investigate pricing errors
  • Check codes with supplier codes and liaise with purchasing to ensure that correct pricing is on the invoice
  • Investigate booking in errors
  • Liaise with Goods In team to investigate why goods have not been booked in
  • Email suppliers to inform them of items on holds and match and process credits for these items
  • Then release invoices off hold for payment when credit is received
  • Process miscellaneous invoices ie, samples, repairs or free of charge invoices
  • Complete account application forms and email to suppliers
  • Hold Debit notes created by Goods In and request credit from Supplier
Personal Qualities/Experience
  • Numerate with good attention to detail
  • Naturally organised and great at prioritising workload
  • Strong interpersonal and communication skills (verbal and written)
  • Knowledge of Microsoft Dynamics DP is advantageous
Benefits
  • Staff discount in cash and carry
  • Cycle to work scheme
  • Opportunities for progression
  • Supportive working environment

Feel like you’re up to the job?

APPLY NOW

HIRING: Customer Services Manager

HIRING: Customer Services Manager

HG Stephenson’s is an independent family business based in Stockport and celebrating 150 years in 2018. Since 1868 we’ve been inspiring the UK catering and hospitality industry with an extensive and ever updating collection of glassware, crockery, cutlery, disposables and much more. 

As a rapidly growing company, Stephenson’s are on the look out for an exceptional customer service manager to lead and motivate our Customer Services team. This is an exciting opportunity to manage the day-to-day running and development of a small but dedicated group of advisors. The chosen candidate will be able to motivate the entire department to deliver an effective experience for the customer, while also proactively developing the role in alignment with the growing ambitions of the company.


Start Date

June 2018

k

Reports To

Sales Director

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Working Hours

38.25 (plus 1 in 6 Saturdays)

p

Salary

Competitive + Bonus

Key Responsibilities
  • Ensure that the Customer Services team have the skills, tools and support required to work towards and deliver an excellent level of customer service.
  • Plan, prioritise and delegate work tasks to ensure the department operates efficiently.
  • Carry out regular monthly 1-2-1s to support the progression, capabilities and overall knowledge of the whole team.
  • Develop processes to ensure quality of service, productivity and profitability and integrate these into achievement and maintenance of agreed customer service levels and standards.
  • Identify training and development needs and ensure these are addressed through regular staff meetings and training sessions.
  • Liaise with all other departments to ensure customers receive the correct product on time and to the agreed budget.
  • Work closely with territory managers/sales representatives and support them in sales and provision of customer services.
Personal Qualities
  • Ability to work well under pressure, showing good time management skills and the ability to prioritise high volume work loads.
  • Excellent communication and influencing skills.
  • The ability to coach and motivate a customer services team made up of individuals with differing levels of experience.
  • Previous experience of handling enquiries that include customer service issues of a complex and demanding nature.
  • Strong people management and interpersonal skills (motivate beyond monetary recognition, build team morale, be approachable, address issues delicately etc.)
  • Evaluate and manage staff performance, identify and address staff training and coaching needs.
  • Monitor accuracy of data base information and reporting to analyse relevant data, then applying this information to determine customer service outputs.
  • A positive and proactive approach to problem solving.
Benefits
  • Staff discount in cash and carry
  • Cycle to work scheme
  • Opportunities for progression
  • Supportive working environment

Feel like you’re up to the job?

APPLY NOW

POSITION NOW FILLED: Customer Service Advisor

POSITION NOW FILLED: Customer Service Advisor

HG Stephenson’s is an independent family business based in Stockport and celebrating 150 years in 2018. Since 1868 we’ve been inspiring the UK catering and hospitality industry with an extensive and ever updating collection of glassware, crockery, cutlery, disposables and much more. We’re a rapidly growing company and as such are currently recruiting for a Customer Service Advisor to join our small team of 8 advisors.


Start Date

Immediate

k

Reports To

Customer Services Manager

}

Working Hours

38.25 (plus 1 in 6 Saturdays)

p

Salary

Competitive + Bonus


YOUR ROLE

This is not a traditional Customer Service Advisor role and offers a vastly different working routine than typical inbound or sales orientated advisor positions. The role is really about being an approachable, adaptable and personable advisor that will aid customers with a memorable level of service and excellent product knowledge. There’s over 8,000 products in our catalogue, with even more available online, so it’ll require dedication to get to grips with our range!

Key Responsibilities
  • You will be the first point of contact for the organisation, answering and directing all calls coming into the organisation eg customer enquiries, sales orders and all other telephone contact.
  • We pride ourselves on our levels of customer service and our ability to provide expert advice. Accordingly you’ll need to build and maintain up-to-date product knowledge and operational awareness in order to fulfil any requests or questions a customer may have with their order.
  • You will ensure you have great accuracy and attention to detail when entering orders onto the system, always taking time to ensure that the customer has ordered the correct products.
  • You will work closely with the company sales executives as their point of contact when they are in the field and will strive to keep up to date with their products so that you can effectively advise the customer.
  • You will also work closely with the purchasing, warehouse and accounts teams to ensure that the information they require to complete a customer’s order is as accurate as possible.
Personal Qualities
  • You love being part of a team and you thrive on working in a fast moving, vibrant environment.
  • You believe and can demonstrate that you are passionate about customer service, delivering results and meeting customer expectations.
  • You’ll have effective interpersonal skills and feel comfortable communicating in an affable yet professional manner.
  • Cope well with pressures and setbacks, working productively in a sometimes high-pressured setting.
  • Due to the number of products and different customers/establishments, you’ll need to be dynamic and versatile to meet varying requirements.
  • The ability to rapidly learn new tasks and quickly retain information to memory.
  • 1 year customer service experience (preferred)
Benefits
  • Staff discount in cash and carry
  • Cycle to work scheme
  • Opportunities for progression
  • Supportive working environment

Fancy working in a dynamic, rewarding job?

APPLY NOW

Position Now Filled:  Customer Service Administrator (6 Month Contract)

Position Now Filled: Customer Service Administrator (6 Month Contract)

With an illustrious history dating back to 1868, Stephensons have been supplying the catering and hospitality industry for almost 150 years.

Stephensons are renowned for their innovative, exciting products and are often first to market with the latest trends from leading suppliers such as Churchill, Dudson, Steelite, Villeroy & Boch, Duni and Artis.

Alongside tableware, Stephensons also supply back of house and capital equipment. The company invested in a demonstration kitchen in 2016 to replicate a commercial environment. With limited seating and an informal, friendly atmosphere, Stephensons host demonstrations from RATIONAL, Robot Coupe and other distinguished manufacturers.


Start Date

Immediate

k

Reports To

Customer Service Manager

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Working Hours

37.5 hours a week

 

p

Salary

15,000 pro rata


YOUR ROLE
Purpose of the Role

You will be support for the Customer Web Advisor to ensure orders are placed on the system correctly and any products not in stock are chased and Customers kept up to date.

You may also be required to answer the phones, direct calls coming to the correct department and to take details of customer requirements for our team of Customer Service Advisors.

Other Duties
  • Entering all Customer orders onto the system and try to ensure that the customer has ordered the correct products and orders are entered accurately first time.
  • With the support of the Customer Services team and prioritising weekly, hourly times to be on the phone and carrying out other duties.
  • Chasing up of orders during low call periods
  • Updating your customers with regard to back orders on a frequent basis so that all Customers have received a progress up date with regards to their order within the week of it being ordered.
  • Supporting Sample requests and coordination.
Key Personal Behaviours
  • Understanding & Self Motivated
  • Getting things done – Quickly with high accuracy
  • Working with others – Supporting team cover
Skills, Knowledge & Experience
  • Computer literate – Excel/ Word
  • Confident & clear telephone manner
Benefits
  • Staff discount in cash and carry
  • Cycle to work scheme
  • Opportunities for progression
  • Supportive working environment

Up to the job? We are accepting applicants of all skill levels.

Send your CV to our HR Manager: clairh@stephensons.com

Position Now Filled: Purchasing Assistant (Maternity Cover)

Position Now Filled: Purchasing Assistant (Maternity Cover)

With an illustrious history dating back to 1868, Stephensons have been supplying the catering and hospitality industry for almost 150 years.

Stephensons are renowned for their innovative, exciting products and are often first to market with the latest trends from leading suppliers such as Churchill, Dudson, Steelite, Villeroy & Boch, Duni and Artis.

Alongside tableware, Stephensons also supply back of house and capital equipment. The company invested in a demonstration kitchen in 2016 to replicate a commercial environment. With limited seating and an informal, friendly atmosphere, Stephensons host demonstrations from RATIONAL, Robot Coupe and other distinguished manufacturers.


Start Date

Immediate (9-12 month position)

k

Reports To

Purchasing Manager

}

Working Hours

38.25 hours a week

Plus 1 in 6 Saturdays

p

Salary

We offer a competitive salary.

Details upon application.

 


YOUR ROLE

Reporting to the purchasing manager and working as part of a small team of three you will be responsible for the following;

Key Responsibilities
  • Understanding product specifications and sourcing products for Customers and our team of Representatives
  • Processing requests and placing orders with suppliers
  • Assisting the customer service team with queries for information and delivery dates accurately and in a timely manner
  • Responsible for maintaining and updating data in our internal system relating to price and producing reports on for example, lead time,  order quantities, order confirmations and delivery dates
  • Maintain and update accurate supplier details
  • Maintaining the cost and pricing database
  • Liaising with the Warehouse to solve delivery queries and issues
  • Liaising with the Warehouse to ensure they are aware of large deliveries so that these can be planned for
  • Creation and management of spread sheets to control the purchasing process
  • Assist with the ordering and confirming of sales samples required by our sales force
  • Monitoring and forecasting stock levels
  • Researching and finding new products and suppliers
  • Negotiating prices and agreeing contracts
  • Keeping up to date with market trends
Key Personal Behaviours
  • Understanding & Self Motivated
  • Getting things done – planning & organizing
  • Working with others
  • Developing self
Skills, Knowledge & Experience
  • Experience in the Catering industry desirable but not essential
  • Strong Customer Services leadership experience
  • Advanced Excel skills
  • A high level of numeracy
  • Product, Process & Operational Knowledge

Up to the job? We are accepting applicants of all skill levels.

Send your CV to our HR Manager: clairh@stephensons.com