HIRING: Customer Service Advisor

HIRING: Customer Service Advisor

HG Stephenson’s is an independent family business based in Stockport and celebrating 150 years in 2018. Since 1868 we’ve been inspiring the UK catering and hospitality industry with an extensive and ever updating collection of glassware, crockery, cutlery, disposables and much more. We’re a rapidly growing company and as such are currently recruiting for a Customer Service Advisor to join our small team of 8 advisors.


Start Date

Immediate

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Reports To

Customer Services Manager

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Working Hours

38.25 (plus 1 in 6 Saturdays)

p

Salary

Competitive + Bonus


YOUR ROLE

This is not a traditional Customer Service Advisor role and offers a vastly different working routine than typical inbound or sales orientated advisor positions. The role is really about being an approachable, adaptable and personable advisor that will aid customers with a memorable level of service and excellent product knowledge. There’s over 8,000 products in our catalogue, with even more available online, so it’ll require dedication to get to grips with our range!

Key Responsibilities
  • You will be the first point of contact for the organisation, answering and directing all calls coming into the organisation eg customer enquiries, sales orders and all other telephone contact.
  • We pride ourselves on our levels of customer service and our ability to provide expert advice. Accordingly you’ll need to build and maintain up-to-date product knowledge and operational awareness in order to fulfil any requests or questions a customer may have with their order.
  • You will ensure you have great accuracy and attention to detail when entering orders onto the system, always taking time to ensure that the customer has ordered the correct products.
  • You will work closely with the company sales executives as their point of contact when they are in the field and will strive to keep up to date with their products so that you can effectively advise the customer.
  • You will also work closely with the purchasing, warehouse and accounts teams to ensure that the information they require to complete a customer’s order is as accurate as possible.
Personal Qualities
  • You love being part of a team and you thrive on working in a fast moving, vibrant environment.
  • You believe and can demonstrate that you are passionate about customer service, delivering results and meeting customer expectations.
  • You’ll have effective interpersonal skills and feel comfortable communicating in an affable yet professional manner.
  • Cope well with pressures and setbacks, working productively in a sometimes high-pressured setting.
  • Due to the number of products and different customers/establishments, you’ll need to be dynamic and versatile to meet varying requirements.
  • The ability to rapidly learn new tasks and quickly retain information to memory.
  • 1 year customer service experience (preferred)
Benefits
  • Staff discount in cash and carry
  • Cycle to work scheme
  • Opportunities for progression
  • Supportive working environment

Fancy working in a dynamic, rewarding job?

APPLY NOW

Position Now Filled:  Customer Service Administrator (6 Month Contract)

Position Now Filled: Customer Service Administrator (6 Month Contract)

With an illustrious history dating back to 1868, Stephensons have been supplying the catering and hospitality industry for almost 150 years.

Stephensons are renowned for their innovative, exciting products and are often first to market with the latest trends from leading suppliers such as Churchill, Dudson, Steelite, Villeroy & Boch, Duni and Artis.

Alongside tableware, Stephensons also supply back of house and capital equipment. The company invested in a demonstration kitchen in 2016 to replicate a commercial environment. With limited seating and an informal, friendly atmosphere, Stephensons host demonstrations from RATIONAL, Robot Coupe and other distinguished manufacturers.


Start Date

Immediate

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Reports To

Customer Service Manager

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Working Hours

37.5 hours a week

 

p

Salary

15,000 pro rata


YOUR ROLE
Purpose of the Role

You will be support for the Customer Web Advisor to ensure orders are placed on the system correctly and any products not in stock are chased and Customers kept up to date.

You may also be required to answer the phones, direct calls coming to the correct department and to take details of customer requirements for our team of Customer Service Advisors.

Other Duties
  • Entering all Customer orders onto the system and try to ensure that the customer has ordered the correct products and orders are entered accurately first time.
  • With the support of the Customer Services team and prioritising weekly, hourly times to be on the phone and carrying out other duties.
  • Chasing up of orders during low call periods
  • Updating your customers with regard to back orders on a frequent basis so that all Customers have received a progress up date with regards to their order within the week of it being ordered.
  • Supporting Sample requests and coordination.
Key Personal Behaviours
  • Understanding & Self Motivated
  • Getting things done – Quickly with high accuracy
  • Working with others – Supporting team cover
Skills, Knowledge & Experience
  • Computer literate – Excel/ Word
  • Confident & clear telephone manner
Benefits
  • Staff discount in cash and carry
  • Cycle to work scheme
  • Opportunities for progression
  • Supportive working environment

Up to the job? We are accepting applicants of all skill levels.

Send your CV to our HR Manager: clairh@stephensons.com

Position Now Filled: Purchasing Assistant (Maternity Cover)

Position Now Filled: Purchasing Assistant (Maternity Cover)

With an illustrious history dating back to 1868, Stephensons have been supplying the catering and hospitality industry for almost 150 years.

Stephensons are renowned for their innovative, exciting products and are often first to market with the latest trends from leading suppliers such as Churchill, Dudson, Steelite, Villeroy & Boch, Duni and Artis.

Alongside tableware, Stephensons also supply back of house and capital equipment. The company invested in a demonstration kitchen in 2016 to replicate a commercial environment. With limited seating and an informal, friendly atmosphere, Stephensons host demonstrations from RATIONAL, Robot Coupe and other distinguished manufacturers.


Start Date

Immediate (9-12 month position)

k

Reports To

Purchasing Manager

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Working Hours

38.25 hours a week

Plus 1 in 6 Saturdays

p

Salary

We offer a competitive salary.

Details upon application.

 


YOUR ROLE

Reporting to the purchasing manager and working as part of a small team of three you will be responsible for the following;

Key Responsibilities
  • Understanding product specifications and sourcing products for Customers and our team of Representatives
  • Processing requests and placing orders with suppliers
  • Assisting the customer service team with queries for information and delivery dates accurately and in a timely manner
  • Responsible for maintaining and updating data in our internal system relating to price and producing reports on for example, lead time,  order quantities, order confirmations and delivery dates
  • Maintain and update accurate supplier details
  • Maintaining the cost and pricing database
  • Liaising with the Warehouse to solve delivery queries and issues
  • Liaising with the Warehouse to ensure they are aware of large deliveries so that these can be planned for
  • Creation and management of spread sheets to control the purchasing process
  • Assist with the ordering and confirming of sales samples required by our sales force
  • Monitoring and forecasting stock levels
  • Researching and finding new products and suppliers
  • Negotiating prices and agreeing contracts
  • Keeping up to date with market trends
Key Personal Behaviours
  • Understanding & Self Motivated
  • Getting things done – planning & organizing
  • Working with others
  • Developing self
Skills, Knowledge & Experience
  • Experience in the Catering industry desirable but not essential
  • Strong Customer Services leadership experience
  • Advanced Excel skills
  • A high level of numeracy
  • Product, Process & Operational Knowledge

Up to the job? We are accepting applicants of all skill levels.

Send your CV to our HR Manager: clairh@stephensons.com

Position Now Filled:  Warehouse Apprentice

Position Now Filled: Warehouse Apprentice

With an illustrious history dating back to 1868, Stephensons have been supplying the catering and hospitality industry for almost 150 years.

Stephensons are renowned for their innovative, exciting products and are often first to market with the latest trends from leading suppliers such as Churchill, Dudson, Steelite, Villeroy & Boch, Duni and Artis.

Alongside tableware, Stephensons also supply back of house and capital equipment. The company invested in a demonstration kitchen in 2016 to replicate a commercial environment. With limited seating and an informal, friendly atmosphere, Stephensons host demonstrations from RATIONAL, Robot Coupe and other distinguished manufacturers.


Start Date

Immediate

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Reports To

Operations

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Working Hours

Monday & Tuesday: 10:00am – 6:30pm
Wednesday – Friday: 9:00am – 5:30pm
1 in 6 Saturdays: 9:30am – 3:00pm

Hours may vary according to business needs

p

Salary

Details upon application.

We pay above minimum apprentice rates.


YOUR ROLE
Warehouse Picking
  • Accurately pick a variety of products
  • Cross reference item code and supplier code to ensure correct product is picked
  • Leave picked goods on the correct loading bay neatly
  • Pick as quickly and accurately as possible
  • Highlight any short items to Goods In Supervisor
  • Highlight any coding or quality issues to Goods In Supervisor
Packing Goods
  • Pack products to ensure that items are protected and not damaged in transit
  • Ensure suitable boxes are used
  • Confirm items are ready for dispatch using computer system
  • Shred waste paper products and recycle as packaging material
  • Prepare packaging materials for busy periods
Other Duties
  • Assist in keeping the warehouse clean and tidy
  • Empty bins using plastic and cardboard compactor machines
  • Fill up empty picking bin locations when required
Benefits
  • Uniform provided
  • Staff discount in cash and carry
  • Cycle to work scheme
  • Opportunities for progression
  • Supportive working environment

Up to the job? We are accepting applicants of all skill levels.

Send your CV to our HR Manager: clairh@stephensons.com

Stephensons Appoint Assistant Stockport Territory Manager

Stephensons Appoint Assistant Stockport Territory Manager

Catering equipment suppliers, Stephensons, assign a second Territory Manager for Stockport customers.

Following the growing demand for quality catering equipment, we are proud to announce that we have now appointed a second Territory Manager for Stockport Customers.

Having joined the business four years ago in the Sales Department and later progressing to the Cash and Carry, Rob Douglas will now be serving customers in Stockport as Territory Manager, alongside Chris Morral.

Rob will be working with establishments in SK1, SK2, SK4, SK5, SK9, SK13, SK14, SK15, SK16 and SK23. Many of his customers will already know him from the Cash and Carry but he is also eager to get out and meet new customers within the local area. Rob can be contacted via robd@Stephensons.com or on 07816196123.

There are currently a number of vacancies within the business, for more information on the current roles available please go to our work for us page.

Don’t forget to keep up to date with the very latest from Stephensons, including the latest catering products, offers and news, follow @HGStephensons, like our facebook page and be sure to check out our Google Plus profile!

Stephensons Introduce Mark Holmes As Their Latest Addition To The Team

Stephensons Introduce Mark Holmes As Their Latest Addition To The Team

Stephensons catering equipment supplier welcome Mark Holmes as their new Territory Manager for Liverpool, Chester and the Wirral.

With over 25 years experience in the catering industry, we’re proud to introduce Mark as the newest addition to our ever expanding team. Having worked in some of the best kitchens in the country, Mark’s wealth of knowledge is an asset to the company and is already valued among customers.

Mark’s comprehensive background as a chef range from Commis Chef at the start of his career progressing through to Senior Chef de Partie, Sous Chef right through to Head Chef and Proprietor. Restaurants Mark has worked at include: The Mayfair Five Star Deluxe Hotel in London; La Terrace at Le Meridian Hotel in London; and Scotts Restaurant and Champagne Bar in London. In the North West region Mark has worked at The Royal Exchange Theatre in Manchester and Mr Thomas’ Restaurant and Bar in Manchester among many more!

A chat with mark will unearth plenty of interesting stories and even the odd bit of name dropping having personally cooked for the likes of Madonna, Michael Jackson and even the Royal Family!

Mark said: “I’m very proud of my career as a chef and I am looking forward to using my expertise to help my customers at Stephensons.”

Mark Holmes can be contacted via markh@stephensons.com or on 07768 535 602.

We are currently still recruiting for a number of roles within the business and with over 145 years experience in the catering and hospitality industry we offer solid employment prospects. For more information on the latest roles available and to apply please go to our work for us page.

Don’t forget to keep up to date with the very latest from Stephensons, including the latest products, offers and industry news, follow @HGStephensons, like our facebook page and be sure to check out our Google Plus profile!