Tell Plastic To Buzz Off: The Manchester Paper Bee Straw

Tell Plastic To Buzz Off: The Manchester Paper Bee Straw

So, the bee is out of the bag. Stephensons have partnered with GMCA to produce a sustainable paper straw in the mission to help eradicate single-use plastics in Greater Manchester by narrowing the price gap between plastics and paper. The straw is fittingly emblazoned with the Manchester Bee, an iconic symbol of the city’s unity and hard work ethic. A donation from the sale of each box of straws will also be made to the Manchester Emergency Fund – the charity set up to help people affected by the attack at the Manchester Arena.

The bee straw will be flying into drinks from November, but only for operators who sign up to the Plastic Free GM Pledge. Any business can sign up to the pledge at the following link — http://www.marketingmanchester.com/resources/sustainability/. After signing, the request will be processed (likely over a few days) and we will be notified of new signees who are eligible to purchase the straw.

Stephensons will also be offering special pricing on a section of sustainable products (including wooden disc stirrers and recycled napkins) for signees of the pledge.

For pre-orders and queries please contact sales@stephensons.com and we’ll do our best to assist you. Please make contact regarding straw pre-orders once you’ve signed the pledge.

 



HIRING: Customer Service Advisors

HIRING: Customer Service Advisors

HG Stephenson’s is an independent family business based in Stockport and celebrating 150 years in 2018. Since 1868 we’ve been inspiring the UK catering and hospitality industry with an extensive and ever updating collection of glassware, crockery, cutlery, disposables and much more. We’re a rapidly growing company and as such are currently recruiting for temporary and permanent Customer Service Advisors to join our small team of 8 advisors.


Start Date

Immediate

k

Reports To

Customer Services Manager

}

Working Hours

38.25 (plus 1 in 6 Saturdays)

p

Salary

Competitive + Bonus


YOUR ROLE

This is not a traditional Customer Service Advisor role and offers a vastly different working routine than typical inbound or sales orientated advisor positions. The role is really about being an approachable, adaptable and personable advisor that will aid customers with a memorable level of service and excellent product knowledge. This includes giving informed advice on a wide range of products and ensuring that the customer is offered the right choice and solution for whatever their needs may be.

You’ll need to enjoy a challenge as there’s over 8,000 products in our catalogue (with even more available online), so it’ll require dedication to get to grips with our range!

Key Responsibilities

• Be the first point of contact for the organisation, answering and directing all incoming calls e.g. customer enquiries, sales orders and all other telephone contact.

• Build and maintain up-to-date product knowledge and operational awareness in order to fulfil any requests or questions a customer may have.

• Ensure great accuracy and attention to detail when entering orders onto the system, always taking time to make sure that the customer has ordered the correct products.

• Support our field sales team to identify, quote and order key products.

• Work closely with the purchasing, warehouse and accounts teams to ensure that order information is accurate.

Personal Qualities

• Love being part of a team and thrive on working in a fast moving, vibrant environment.

• Believe and demonstrate your passion for customer service, delivering results and meeting customer expectations.

• Have effective interpersonal skills and feel comfortable communicating in an affable yet professional manner.

• Cope well with pressures and setbacks, working productively in a high-pressured setting.

• Be dynamic and versatile to meet varying requirements due to the number of products and different customers/establishments.

• Possess the ability to rapidly learn new tasks and quickly retain information to memory.

Benefits
  • Staff discount in cash and carry
  • Cycle to work scheme
  • Opportunities for progression
  • Supportive working environment

Fancy working in a dynamic, rewarding job?

APPLY NOW

Meet Jordan: Our New Showroom Sales & Openings Coordinator

Meet Jordan: Our New Showroom Sales & Openings Coordinator

Jordan joined the Stephenson’s Cash & Carry two years ago, and with a knack for making customers comfortable, he quickly became a valuable member of our customer facing personnel. He’s just taken on a new role in the Showroom, so we thought we’d grab a few minutes with him to chart about his new responsibilities and his time with Stephenson’s.

 

So, tell us about your new role:

Well, I’ve started off running around like a headless chicken with new customers and trying to get everything together, but hey, that’s part of the fun!

My title is ‘Showroom Sales and Openings Coordinator’ and I’m actually the first one to fill the role. I think one of my biggest strengths is being honest and upfront with customers, so within this role I’ll be on hand in the showroom to advise customers, help with any big plans and hopefully be able to offer the right solutions.  

What aspects of the job excite you the most?

Just continuing to work closely with the customers really. My favourite part of the job is sitting down with people and helping them choose the products to suit their establishment.

How did you get started at Stephensons?

Despite having other job offers, I specifically chose to come here. The concept of a family run business, with the option for progression is just massive for me. I started off here two years ago and the fact they’ve acknowledged me and rewarded me says it all really.

I came from a call centre to serving here in the cash and carry. I started off with ZERO experience in the hospitality sector but I tried to pick it up quickly. One of the first things I actually did was take the catalogue home and revise it page by page!

Even after revision though, that’s still not enough knowledge! There’s so many industry-specific terms that you have to learn too. I remember the first time a customer came in asking for a “slim Jim” and me not knowing what on earth he was going on about… it’s actually a term for hi-balls.

I’ve learnt a huge amount over the past two years though and it’s become quite the passion now. I’ll flip a plate in restaurant just to see what it is… it does my girlfriend’s head in!

What’s your favourite product from the 2018 catalogue?

For crockery it has to be Churchill Raku. Topaz Blue is a great colour. Then for glassware I’d say Bossa Nova. The weave pattern just looks fantastic — I’ve even got some at home!

Thoughts on the big 150?

It’s awesome. For a business to have survived through so much is such an achievement, especially considering all that Britain has been through over that time — two world wars, the blitz, recessions you name it.

150 years in an ever changing economic climate is just absolutely fantastic, not to mention the fact that we’ve kept the family values!

What’s a great day for you at Stephenson’s?

To come in and say hello to everyone is a great start. This is an environment where there’s no animosity and everyone acknowledges each other, so that’s nice. Then I just like to get on with my day and help customers. I guess for me, a standard day is great day because I’m doing what I enjoy with people I like!

Who’s gonna win the Premier League this year?

Behave with that question! Man City.

 


Please feel free to pop into our Cash & Carry for some expert advice and to see our wide range of catering equipment, disposables and tableware.

We’re located on the A6 road and our address is:

Kennerley Works, 161 Buxton Rd, Stockport SK2 6EQ.

Opening Times:

Monday 9am – 5:30pm
Tuesday 9am – 5:30pm
Wednesday 9am – 5:30pm
Thursday 9am – 5:30pm
Friday 9am – 5:30pm
Saturday 9:30am – 3pm
Sunday Closed

 

HIRING: Customer Service Advisor

HIRING: Customer Service Advisor

HG Stephenson’s is an independent family business based in Stockport and celebrating 150 years in 2018. Since 1868 we’ve been inspiring the UK catering and hospitality industry with an extensive and ever updating collection of glassware, crockery, cutlery, disposables and much more. We’re a rapidly growing company and as such are currently recruiting for a Customer Service Advisor to join our small team of 8 advisors.


Start Date

August 2018

k

Reports To

Customer Services Manager

}

Working Hours

38.25 (plus 1 in 6 Saturdays)

p

Salary

Competitive + Bonus


YOUR ROLE

This is not a traditional Customer Service Advisor role and offers a vastly different working routine than typical inbound or sales orientated advisor positions. The role is really about being an approachable, adaptable and personable advisor that will aid customers with a memorable level of service and excellent product knowledge. This includes giving informed advice on a wide range of products and ensuring that the customer is offered the right choice and solution for whatever their needs may be.

You’ll need to enjoy a challenge as there’s over 8,000 products in our catalogue (with even more available online), so it’ll require dedication to get to grips with our range!

Key Responsibilities

• Be the first point of contact for the organisation, answering and directing all incoming calls e.g. customer enquiries, sales orders and all other telephone contact.

• Build and maintain up-to-date product knowledge and operational awareness in order to fulfil any requests or questions a customer may have.

• Ensure great accuracy and attention to detail when entering orders onto the system, always taking time to make sure that the customer has ordered the correct products.

• Support our field sales team to identify, quote and order key products.

• Work closely with the purchasing, warehouse and accounts teams to ensure that order information is accurate.

Personal Qualities

• Love being part of a team and thrive on working in a fast moving, vibrant environment.

• Believe and demonstrate your passion for customer service, delivering results and meeting customer expectations.

• Have effective interpersonal skills and feel comfortable communicating in an affable yet professional manner.

• Cope well with pressures and setbacks, working productively in a high-pressured setting.

• Be dynamic and versatile to meet varying requirements due to the number of products and different customers/establishments.

• Possess the ability to rapidly learn new tasks and quickly retain information to memory.

Benefits
  • Staff discount in cash and carry
  • Cycle to work scheme
  • Opportunities for progression
  • Supportive working environment

Up to the job? We are accepting applicants of all skill levels.

Send your CV to: HR@stephensons.com

HIRING: Accounts Assistant – Purchase Ledger

HIRING: Accounts Assistant – Purchase Ledger

HG Stephenson’s is an independent family business based in Stockport and celebrating 150 years in 2018. Since 1868 we’ve been inspiring the UK catering and hospitality industry with an extensive and ever updating collection of glassware, crockery, cutlery, disposables and much more. 

As a rapidly growing company, Stephenson’s are now the look out for an enthusiastic and astute individual to join our finance department and assist with a number of crucial tasks including processing invoices, investigating booking errors and dealing with account applications.


Start Date

June 2018

k

Reports To

Purchase Ledger Manager

}

Working Hours

Mon-Fri 20 Hours (Part Time)

(plus 1 in 6 Saturdays 9:30-3:00)

p

Salary

£16,500 per annum pro rata

Plus £25 bonus if company’s sales target is reached

Key Responsibilities
  • Liaise with Goods In department to obtain all delivery notes and ensure that these are filed correctly
  • Match invoices to delivery notes
  • Processing Invoices
  • Entering invoices onto company system
  • Check accuracy of prices on delivery note to invoice
  • Ensure that where prices are incorrect that invoices are placed on hold
  • Investigate pricing errors
  • Check codes with supplier codes and liaise with purchasing to ensure that correct pricing is on the invoice
  • Investigate booking in errors
  • Liaise with Goods In team to investigate why goods have not been booked in
  • Email suppliers to inform them of items on holds and match and process credits for these items
  • Then release invoices off hold for payment when credit is received
  • Process miscellaneous invoices ie, samples, repairs or free of charge invoices
  • Complete account application forms and email to suppliers
  • Hold Debit notes created by Goods In and request credit from Supplier
Personal Qualities/Experience
  • Numerate with good attention to detail
  • Naturally organised and great at prioritising workload
  • Strong interpersonal and communication skills (verbal and written)
  • Knowledge of Microsoft Dynamics DP is advantageous
Benefits
  • Staff discount in cash and carry
  • Cycle to work scheme
  • Opportunities for progression
  • Supportive working environment

Feel like you’re up to the job?

APPLY NOW