HIRING: Accounts Assistant – Purchase Ledger

HIRING: Accounts Assistant – Purchase Ledger

HG Stephenson’s is an independent family business based in Stockport and celebrating 150 years in 2018. Since 1868 we’ve been inspiring the UK catering and hospitality industry with an extensive and ever updating collection of glassware, crockery, cutlery, disposables and much more. 

As a rapidly growing company, Stephenson’s are now the look out for an enthusiastic and astute individual to join our finance department and assist with a number of crucial tasks including processing invoices, investigating booking errors and dealing with account applications.


Start Date

June 2018

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Reports To

Purchase Ledger Manager

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Working Hours

Mon-Fri 20 Hours (Part Time)

(plus 1 in 6 Saturdays 9:30-3:00)

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Salary

£16,500 per annum pro rata

Plus £25 bonus if company’s sales target is reached

Key Responsibilities
  • Liaise with Goods In department to obtain all delivery notes and ensure that these are filed correctly
  • Match invoices to delivery notes
  • Processing Invoices
  • Entering invoices onto company system
  • Check accuracy of prices on delivery note to invoice
  • Ensure that where prices are incorrect that invoices are placed on hold
  • Investigate pricing errors
  • Check codes with supplier codes and liaise with purchasing to ensure that correct pricing is on the invoice
  • Investigate booking in errors
  • Liaise with Goods In team to investigate why goods have not been booked in
  • Email suppliers to inform them of items on holds and match and process credits for these items
  • Then release invoices off hold for payment when credit is received
  • Process miscellaneous invoices ie, samples, repairs or free of charge invoices
  • Complete account application forms and email to suppliers
  • Hold Debit notes created by Goods In and request credit from Supplier
Personal Qualities/Experience
  • Numerate with good attention to detail
  • Naturally organised and great at prioritising workload
  • Strong interpersonal and communication skills (verbal and written)
  • Knowledge of Microsoft Dynamics DP is advantageous
Benefits
  • Staff discount in cash and carry
  • Cycle to work scheme
  • Opportunities for progression
  • Supportive working environment

Feel like you’re up to the job?

APPLY NOW

HIRING: Customer Services Manager

HIRING: Customer Services Manager

HG Stephenson’s is an independent family business based in Stockport and celebrating 150 years in 2018. Since 1868 we’ve been inspiring the UK catering and hospitality industry with an extensive and ever updating collection of glassware, crockery, cutlery, disposables and much more. 

As a rapidly growing company, Stephenson’s are on the look out for an exceptional customer service manager to lead and motivate our Customer Services team. This is an exciting opportunity to manage the day-to-day running and development of a small but dedicated group of advisors. The chosen candidate will be able to motivate the entire department to deliver an effective experience for the customer, while also proactively developing the role in alignment with the growing ambitions of the company.


Start Date

June 2018

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Reports To

Sales Director

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Working Hours

38.25 (plus 1 in 6 Saturdays)

p

Salary

Competitive + Bonus

Key Responsibilities
  • Ensure that the Customer Services team have the skills, tools and support required to work towards and deliver an excellent level of customer service.
  • Plan, prioritise and delegate work tasks to ensure the department operates efficiently.
  • Carry out regular monthly 1-2-1s to support the progression, capabilities and overall knowledge of the whole team.
  • Develop processes to ensure quality of service, productivity and profitability and integrate these into achievement and maintenance of agreed customer service levels and standards.
  • Identify training and development needs and ensure these are addressed through regular staff meetings and training sessions.
  • Liaise with all other departments to ensure customers receive the correct product on time and to the agreed budget.
  • Work closely with territory managers/sales representatives and support them in sales and provision of customer services.
Personal Qualities
  • Ability to work well under pressure, showing good time management skills and the ability to prioritise high volume work loads.
  • Excellent communication and influencing skills.
  • The ability to coach and motivate a customer services team made up of individuals with differing levels of experience.
  • Previous experience of handling enquiries that include customer service issues of a complex and demanding nature.
  • Strong people management and interpersonal skills (motivate beyond monetary recognition, build team morale, be approachable, address issues delicately etc.)
  • Evaluate and manage staff performance, identify and address staff training and coaching needs.
  • Monitor accuracy of data base information and reporting to analyse relevant data, then applying this information to determine customer service outputs.
  • A positive and proactive approach to problem solving.
Benefits
  • Staff discount in cash and carry
  • Cycle to work scheme
  • Opportunities for progression
  • Supportive working environment

Feel like you’re up to the job?

APPLY NOW

POSITION NOW FILLED: Customer Service Advisor

POSITION NOW FILLED: Customer Service Advisor

HG Stephenson’s is an independent family business based in Stockport and celebrating 150 years in 2018. Since 1868 we’ve been inspiring the UK catering and hospitality industry with an extensive and ever updating collection of glassware, crockery, cutlery, disposables and much more. We’re a rapidly growing company and as such are currently recruiting for a Customer Service Advisor to join our small team of 8 advisors.


Start Date

Immediate

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Reports To

Customer Services Manager

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Working Hours

38.25 (plus 1 in 6 Saturdays)

p

Salary

Competitive + Bonus


YOUR ROLE

This is not a traditional Customer Service Advisor role and offers a vastly different working routine than typical inbound or sales orientated advisor positions. The role is really about being an approachable, adaptable and personable advisor that will aid customers with a memorable level of service and excellent product knowledge. There’s over 8,000 products in our catalogue, with even more available online, so it’ll require dedication to get to grips with our range!

Key Responsibilities
  • You will be the first point of contact for the organisation, answering and directing all calls coming into the organisation eg customer enquiries, sales orders and all other telephone contact.
  • We pride ourselves on our levels of customer service and our ability to provide expert advice. Accordingly you’ll need to build and maintain up-to-date product knowledge and operational awareness in order to fulfil any requests or questions a customer may have with their order.
  • You will ensure you have great accuracy and attention to detail when entering orders onto the system, always taking time to ensure that the customer has ordered the correct products.
  • You will work closely with the company sales executives as their point of contact when they are in the field and will strive to keep up to date with their products so that you can effectively advise the customer.
  • You will also work closely with the purchasing, warehouse and accounts teams to ensure that the information they require to complete a customer’s order is as accurate as possible.
Personal Qualities
  • You love being part of a team and you thrive on working in a fast moving, vibrant environment.
  • You believe and can demonstrate that you are passionate about customer service, delivering results and meeting customer expectations.
  • You’ll have effective interpersonal skills and feel comfortable communicating in an affable yet professional manner.
  • Cope well with pressures and setbacks, working productively in a sometimes high-pressured setting.
  • Due to the number of products and different customers/establishments, you’ll need to be dynamic and versatile to meet varying requirements.
  • The ability to rapidly learn new tasks and quickly retain information to memory.
  • 1 year customer service experience (preferred)
Benefits
  • Staff discount in cash and carry
  • Cycle to work scheme
  • Opportunities for progression
  • Supportive working environment

Fancy working in a dynamic, rewarding job?

APPLY NOW

5 Things We Learnt At NRB 2018

5 Things We Learnt At NRB 2018

On March 20th and 21st, the beautiful arched roof space of the Manchester Central Convention Complex once again played host to the North’s premier hospitality show — Northern Restaurant & Bar 2018.

Stephensons are one of the longest running exhibitors at NRB, and we were delighted to be able to kick off our 150th anniversary celebrations during a show that’s renowned for its buoyant atmosphere and engaging events.

Throughout the two days we had a lot of fun showing off brand new products on our custom-built, open plan wooden stand. Along the way we launched our most extensive catalogue ever, as well as our limited edition celebratory newspaper — all the while meeting friendly faces from all facets of the hospitality industry and giving advice and inspiration.

Here are some of the things we learnt from our wooden vantage point on stand D37, as well as through a few explorative trips across the convention hall…

1. Plastic straws may soon be a thing of the past

Here at Stephensons, we’ve been pushing alternatives to plastic straws for quite some time, but even our experienced team were shocked at how often the topic came into conversation. It seems that so many operators have decided or are looking to make a responsible change and as such our sustainable straw section went down an absolute treat. People were constantly enquiring about styles, prices, disposal methods and availability. What a difference a few months can make for the whole industry.

To view our range of eco-friendly straws, click here.

2. Technology is a touchy subject

In the fascinating Bruntwood debate on the embracement and efficiency of technology in hospitality, an expert panel consisting of Jamie Cambell; Gavin Adair; Nadia el Hadery; Laurence McCarthy and Johnny Smith discussed change and challenges for the industry. As is often the case with such mass and rapid transformation, opinions were mixed.

Some traditionalist views floated around expressed how technology, such as mobile ordering, could impact negatively on customer satisfaction as it removes some integral aspects of interaction and communication. One thing Johnny Smith said sums this up saliently — “ultimately your job is in hospitality. You should want to spend one on one time with the customers”. There were also interesting points raised about the effectiveness of technology though, with Johnny equally remaking on how the booking system ‘Tock’ has helped with organisation and reducing the number of no-shows. Another advocating voice for the embracement of new tech came from Nadia, who raised a strong point on how technology can be used to aid sustainability by measuring, amongst other things, wastage. This type of information will be crucial for if (most likely when) government sanctions on sustainability are introduced for businesses.

Regardless of your stance, technology will play a key role in the future of the hospitality industry. What’s important to remember is the CGA fact displayed at the beginning of the debate — 81% of people say the experience of eating out is the most important factor. So, if you are trying out some newfangled approach, make sure any use of technology will help, not hinder guest experience.

3. Presentation can’t be overlooked

We were once again honoured to be headline sponsors of the fantastic Food Porn Awards, who had their awards presentation on the Wednesday afternoon of NRB. Back in February, our MD Henry had the difficult task of helping judge the winners of these awards, and if you’re wondering exacly what all the fuss is about, here’s a quick explanation… The Food Porn Awards is a unique competition that seeks to celebrate the aesthetics of food, with dishes judged by their appearance. Simple as that.

It was great to be at the NRB Hub on Wednesday to see the eventual winners unveiled and thanks to everyone involved for a great ceremony. We want to wish a huge congratulations to L20, Peace & Loaf and Wood Manchester for their wins and also well done to all the entrants involved. As mentioned earlier, dining out is an experience and the Food Porn Awards helps celebrate a crucial part of that experience — HOW IT LOOKS!

4. Champagne and cake make for great break

Despite the buzz at NRB, working on the stand showing off new products and speaking to a million different people can be a tiny bit tiring. So, how pleased and grateful must we have been when out of nowhere the Stephensons stand was surprised by NRB CEO Thom Hethrington and Matty White who came bearing gifts of cake and champagne.

It turns out that the lovely lot at NRB were there to share some well wishes for our 150th anniversary, and we were very happy indeed for the unscheduled visit. Who knew how well champagne and cake combine for a balanced lunchtime meal?

5. It certainly isn’t grim up North

One stat that NRB posted just before the show detailed how the restaurant and bar scenes in Liverpool, Manchester & Leeds are growing at rates more than double those of London. Accordingly, all aspects of hospitality will have to keep up with this rapid development and walking around the Manchester Central exhibition hall, it was evident and enlightening to see that this is really happening.

From the booming craft beer quarter that showed off how much beer is lovingly being brewed in the North, to the big names in attendance, all the way to the grand stands from thriving global and local businesses looking to make waves in Manchester and beyond, NRB 18 has proven that the old adage “it’s grim up North” couldn’t be more wrong.

With beginnings in Manchester’s Barton Arcade, to our current Stockport home, Stephensons have now been supporters of the Northern hospitality industry for 150 years. After launching our new catalogue at NRB 18 and seeing how much interest and activity there was, we can honestly say that we’ve never been more excited for the future of the hospitality industry in the North.

Stephenson’s Win Big at the FPA Awards

Stephenson’s Win Big at the FPA Awards

Stockport based catering equipment supplier Stephensons have managed to overcome some fierce competition to be named 2018’s FPA Regional Distributor of the Year at the annual Foodservice Packaging Association’s Awards show in Brighton. 

Thursday 8th March saw the industry-renowned event take place, with the beautiful Grand Hotel Brighton playing host to a night of celebration and recognition for excellence in the food packaging industry. As stated by FPA chairman Howard Collier in his introductory speech, it’s been a year of immense analysis and adjustment for the industry. This was reflected by the FPA’s decision to consider sustainability and the environment as a fundamental part of their judging stipulations.

The annual event was hosted by comedian Rod Woodward and attended by over 400 people from throughout the food packaging industry. The awards were preceded by the FPA Exhibition in the afternoon, which showcased some of the innovative packaging and products that are helping to shape the industry. The main attraction of the event though was of course the awards show, and Stephensons were up for a big one — Regional Distributor of the Year!

The Regional Distributor of the Year award commends excellence in food packaging distribution, taking into account quality, variety, price and sustainability. Notably, the award is voted for by actual customers who are asked to give a detailed account of their supplier. So, all in all, it’s quite the prize.

Despite some very worthy entries, it was Stephensons who picked up the trophy on the night — much to the surprise and delight of attendees Henry Stephenson and Julian Lewis Booth.

Commenting on the win, managing director Henry Stephenson said, “Disposables and food packaging have become an integral aspect of our service over the last few years, so it’s an honour be recognised by an organisation like the FPA. With the whole of our industry currently looking towards sustainability and the environment, it really feels like a significant year to win. What makes it even more special is the fact that it’s our own customers who’ve had their say and I’d like to personally thank them for choosing Stephensons.”

2018 marks 150 years in business for Stephensons and this award adds to a year of celebration that will include the launch of a new website and the release of their most extensive catalogue ever at Northern Restaurant and Bar 18 in Manchester.