Hiring: Customer Service Advisor

Hiring: Customer Service Advisor

We are looking for a Customer Service Advisor to join our Customer Service Team.

This is not a traditional Customer Service Advisor Role and is certainly very different to a traditional inbound or sales orientated advisor role. This role is really about being able to provide an excellent and memorable level of customer service and being able to assist and guide our customers to ensure they buy the correct product for them. You’ll need to enjoy a challenge as it’s no easy task with over 8,000 products in our catalogue and more on line you’ll need to be dedicated to get to grips with our range.

Further details:

About the role:
  • You will be the first point of contact for the organisation so you will answer and direct all calls coming into the organisation eg customer enquires, sales orders and all other telephone contact.
  • We pride ourselves on our levels of customer service and in order to deliver the best customer experience, you’ll build and maintain up-to-date product and operational knowledge so whilst taking a customer’s order you can advise and guide them on their requirements whilst also maximising sales
  • You will ensure you have great accuracy and attention to detail when entering orders onto the system and try to ensure that the customer has ordered the correct products.
  • You will work closely with the company sales executives being their point of contact when they are in the field and will strive to keep up to date with their products so that you can effectively advise the customer.
  • You will also work closely with the purchasing, warehouse and accounts teams to ensure that the information they require to complete a customer’s order is as accurate as possible
Personal Qualities
  • You love being part of a team and you will thrive on working in a fast moving environment
  • You believe and can demonstrate that you are passionate about customer service, delivering results and meeting customer expectations
  • Cope well with pressures and setbacks, working productively in a high pressured environment
  • Rapidly learn new tasks and quickly commit information to memory

Up to the job? 

Send your CV to our HR Manager: hr@stephensons.com

Hiring: Financial Controller

Hiring: Financial Controller

We are looking for a Credit Controller to join our Accounts Department chasing late payments from customers.

The ideal candidate is reliable, committed and comfortable working in a fast paced environment.

Based in Stockport, Stephensons are an established family business with almost 150 years supplying the catering and hospitality industry.

k

Reports To

Accounts Manager

Working Hours:

Monday – Friday: 9am-5:30pm
plus 1 in 6 Saturdays: 9:30am-3pm

p

Salary

£16,000 p/a plus £50 monthly bonus upon reaching company sales targets

Further details:

Responsibilities

Ensure debts are paid in a timely manner

  • Chase overdue debts
  • Maintain records of collection activity
  • Handle disputed invoices and negotiate to bring in payment
  • Put accounts on stop where appropriate

Maintain cash on delivery and credit card debtor lists

  • Manage debtor lists
  • Collect payment
  • Process Cash on Delivery and Credit Card receipts

Credit control support

  • Copy invoices
  • Proof of delivery, correct invoice and account errors

Debtor Account maintenance

  • Keep names, address and Credit limits etc up to date
  • Credit rating renewals for End of month debtors
Qualifications/ Required Experience
  • A GCSE ‘C’ or equivalent in Maths
  • Experience of working in a Credit Control role
  • Strong interpersonal and communication skills (verbal and written)
  • Ability to work prioritise own workload and demonstrate planning and organisational skills
  • Good attention to detail and IT, preferably Excel skills.
  • Good customer service skills and manner when chasing Customers invoices over the telephone and enough confidence to deal with uncomfortable situations that may arise with clients who owe money.
  • Other skills that will help you in this role include being friendly, with the ability to work in a team as well as individually  and ability to work under pressure and to deadlines

Up to the job? 

Send your CV to our HR Manager: hr@stephensons.com

Zieher Bar, Buffet & Food Presentation Products

Zieher Bar, Buffet & Food Presentation Products

Zieher Bar & Buffetware

New for 2017, Stephenson’s are proud to supply Zieher Bar, Buffet & Food Presentation Products.

Zieher are a German company who are globally renowned for their innovative approach to food display and buffet presentation.

 

 

Zieher Wine Coolers UK
Mini Tables Zieher UK

Supplying top class restaurants and elite hotels, their spectacular products are sure to impress in the most exclusive locations.

 

Zieher Buffetware UK
Zieher Büffetware Colours UK

Using premium materials such as glass, stainless steel, slate and porcelain, Zieher offer a contemporary, premium tabletop solution.

Zieher Plates
Zieher Plates

Ranges such as Skyline and Neo have a striking presence that add a fresh dimension, height and theatre to buffet display whilst Dresscoat is a distinctive collection of versatile presentation pieces.

If you are interested in finding out further information on the Zieher range, please do not hesitate to contact us.

Zieher Website Enquiry

3 + 7 =

Pubs Protected In Law Change

Pubs Protected In Law Change

After many years of CAMRA campaigning, English pubs can no longer be converted or demolished without planning permission.

Colin Valentine, CAMRA National Chairman, said, “After years of campaigning led by CAMRA’s membership, the Government has today announced a historic change in the law to protect all English pubs in the planning system.”

Previously, a loophole enabled developers to make fundamental changes to pubs at will. New law will not prevent the development of pubs but allows the pub’s community an opportunity to express their opinions as part of the planning application process.

In an email to CAMRA members, Valentine continued, “Although this change comes too late for the thousands of pubs already lost, it will be crucial to supporting all the great pubs which remain for generations to come.

“This is a huge win for pub goers and consumers and helps secure a thriving pub industry for all to enjoy.”

CAMRA Chief Executive, Tim Page, said, “This change delivers real and robust protection to valued community pubs, which previously have relied on communities going through the bureaucratic process of securing Asset of Community Value (ACV) listings, or local authorities choosing to use complex and obscure Article 4 directions.

“We will work with the Government to ensure these measures are implemented as soon as possible to allow pubs across England to start benefiting from the protection of the planning system.”

For more information, visit www.camra.org.uk.

2017 Food & Drink Trends

2017 Food & Drink Trends

Low and No 

Non-alcoholic and low alcohol drinks will grow in popularity over the next 12 months, according to BBC Good Food. Many people are expected to choose cold-pressed juices, charcoal-activated water and turmeric shots ahead of alcoholic beverages.

Pasta Sell By Date

We predicted the rise of pasta alternatives at the start of 2016, but this trend has taken some time to get off the ground. For 2017, Whole Foods Market believe that vegetable substitutes will finally replace conventional pasta.

A Latte Different Uses 

The Food Network claim that coffee will move from cup to plate as a key food flavour. Alongside cakes, coffee is expected to feature more frequently in main courses and cocktails too.

Insta-Scran

40% of millennials have posted food snaps on their social media accounts, according to the 2016 BBC Good Food Nation Survey. Restaurants, cafés and bars are following suit by using hashtags such as ‘#foodstagram’ to share images of their culinary creations. In 2017, we expect food to become even more photogenic as this trend continues to flourish.

Tofu 4 U 

Although the normalisation of edible insects is still on the horizon, plant based proteins are expected to gain popularity as a replacement for meat. Treehugger claim that tofu, tempeh and hemp proteins will be growing trends this year.

War of the Waste

Food waste will be tackled in 2017, according to Conde Nast Traveller. After a United Nations report revealed that a third of food intended for eating gets tossed each year, operators are keen to save money and improve efficiency in their kitchens.

Staff Development 

The staff recruitment crisis became a controversial topic in 2016. This year, however, HospitalityGEM are predicating a shift towards staff retention rather than recruitment. By investing in talented staff and providing them with opportunities to progress and develop, HospitalityGEM believe both guests and operators will benefit.